Returns & Exchanges
Due to the unique nature of our authenticated pre-owned luxury items, all sales at AMORE Vintage Tokyo are final. We only accept returns or exchanges in the rare event that an item is proven to be inauthentic or significantly differs from its described condition.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and detailed photos of the discrepancy or authenticity concerns.
Internal Review
Our expert appraisers will review your claim and the provided documentation to determine if the item meets our criteria for a return authorization.
Secure Packaging
Once approved, pack the item securely in its original packaging, ensuring the AMORE security tag remains intact and attached to the product.
Shipment and Refund
Send the item back using a tracked shipping service; upon receipt and final inspection, a full refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing